Customer Service
Bill Payment
Cash
If you would like to do business in cash, bring payment to our
office in Potlatch.
Check or Money Order
Pay by mail using the return envelope in your utility bill to enclose
your check or money order. Or bring your payment to the office during
regular business hours or drop payment in our drop box located next
to the front door.
Credit & Debit Cards
We also take payments by VISA or MasterCard either in person or
by phone.
Automatic Payment
You can authorize your bank to automatically pay your PUD bill through
their Bill Payer Services.
Automatic Credit / Debit Card Payment
If you are interested in having your payments automatically made
by your credit/debit card on or around the due date of each billing,
print an Automatic Credit/Debit Card Payment Request Form.
Click here for printable form.
Once printed, complete the form and mail it
to the office. The payment will pay off the balance in full each
month.
NEW Online Payments & Viewing Option
Our new site gives our customers more options for online
billing. Along with being able to pay your bill through a secured
internet site, you will have the ability to view and print your
bills, request to eliminate receiving a paper bill, log a call for
utility changes such as: Report problems or concerns with your
service or bill, report street light repairs, request tree trimming
or any other comment that you would like assistance with. If you use
our new web site, you may do so 24hours/day, 7days/week, without
having to call our office. Your request with be processed back to
our customer service department and you will be contacted by phone
or email to notify you of the procedure we are doing to resolve your
concerns or request.
Budget Payment Plan
12 Equal Monthly Payment
The PUD's budget payment plan provides residential customers an
opportunity to make 12 equal monthly payments. This eliminates high
seasonal bills and gives those who are on a tight budget the opportunity
to know what their electric bill will be for the next year.
Sign Up Period
The budget pay enrollment period is from April 1 thru May 15. The
plan is for residential customers only and your account must be
paid in full before starting. You must also have lived in your current
residence for 12 full months.
How the Plan Works
The monthly payments you make in the summer and fall should establish
a credit for the high-usage winter months. At the end of 12 months,
the goal is for your account to be as close to zero as possible.
How the Amount is Determined
We take the past 12 months usage, divide by 12, multiply by the
rate and add in the basic charge.
Budget Pay Billing Process
We continue to read your meter every month and you will still receive
a bill that shows details about the meter reading and energy consumption.
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Common Questions about the Budget Pay Plan
What happens if I have a credit or debit
on my account after 12 months?
If the debit is large, you will be given the
opportunity to pay it in full or roll it over into the next year's
amount. This may mean that for the next 12 months your billing would
be increased more than you would like. If there is a credit, it
would be rolled over to the next year, decreasing your monthly amount.
If I build up a credit during the year,
can I skip a payment?
No, you must make your monthly payment each
month. This is the key to building up the credit necessary to absorb
the higher winter usage. If you skip a payment, you are subject
to being dropped from the budget plan.
If you would like to know more about this
plan, call the office at 360-877-5249 or 1-800-544-4223 or email billingdept@masonpud1.org.
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