Customer Service

Bill Payment

Cash
If you would like to do business in cash, bring payment to our office in Potlatch.

Check or Money Order
Pay by mail using the return envelope in your utility bill to enclose your check or money order. Or bring your payment to the office during regular business hours or drop payment in our drop box located next to the front door.

Credit & Debit Cards
We also take payments by VISA or MasterCard either in person or by phone.

Automatic Payment
You can authorize your bank to automatically pay your PUD bill through their Bill Payer Services.

Automatic Credit / Debit Card Payment
If you are interested in having your payments automatically made by your credit/debit card on or around the due date of each billing, print an Automatic Credit/Debit Card Payment Request Form.

Click here for printable form.

Once printed, complete the form and mail it to the office. The payment will pay off the balance in full each month.

New Online Payments & Viewing Option 

Mason County PUD #1 is pleased to offer online bill paying and the ability to view and reprint your utility bills and notices.  Anyone with an Internet connection and an e-mail address may use this new service.  This payment option accepts MasterCard or Visa cards.  This service is available 24 hours-a-day, 7 days a week, for your convenience to pay your bills in a fast and easy way, saving you time and money.

Interested customers will need to provide an e-mail address, either by phone, written request or you may click on this link to e-mail your request to  customerservice@masonpud1.org  . A  e-mail “invitation”, with an internet link will be sent to you.  The e-mail address for the invitation you receive will be from stmts@dbviewpoint.com.  You may want to add this address to your “trusted senders” list so that it does not end up in your junk/spam mail.

When you receive the invitation, follow the instructions to setup your login name and secret password.  This web site is a secured environment and your credit card and password are encrypted.

Mason County PUD #1 does not have access to your credit card information or your password, so if you forget this information, you must ask us to send you a new invitation so you may reset your account.

Budget Payment Plan

12 Equal Monthly Payment
The PUD's budget payment plan provides residential customers an opportunity to make 12 equal monthly payments. This eliminates high seasonal bills and gives those who are on a tight budget the opportunity to know what their electric bill will be for the next year.

Sign Up Period
The budget pay enrollment period is from April 1 thru May 15. The plan is for residential customers only and your account must be paid in full before starting. You must also have lived in your current residence for 12 full months.

How the Plan Works
The monthly payments you make in the summer and fall should establish a credit for the high-usage winter months. At the end of 12 months, the goal is for your account to be as close to zero as possible.

How the Amount is Determined
We take the past 12 months usage, divide by 12, multiply by the rate and add in the basic charge.

Budget Pay Billing Process
We continue to read your meter every month and you will still receive a bill that shows details about the meter reading and energy consumption.

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Common Questions about the Budget Pay Plan

What happens if I have a credit or debit on my account after 12 months?

If the debit is large, you will be given the opportunity to pay it in full or roll it over into the next year's amount. This may mean that for the next 12 months your billing would be increased more than you would like. If there is a credit, it would be rolled over to the next year, decreasing your monthly amount.

If I build up a credit during the year, can I skip a payment?

No, you must make your monthly payment each month. This is the key to building up the credit necessary to absorb the higher winter usage. If you skip a payment, you are subject to being dropped from the budget plan.

If you would like to know more about this plan, call the office at 360-877-5249 or 1-800-544-4223 or email billingdept@masonpud1.org.

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