Contacts

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Alphabetical contact information
Existing service request
New construction service request

Postal Mail

Mason County PUD No. 1
21971 N. Hwy 101
Shelton, WA 98584

Click the logo above for map and directions.

If you would like to visit in person, our offices are open Monday through Friday from 8:00 am - 5:00 pm.

We are located 11 miles north of Shelton and 3 miles south of Hoodsport on US Hwy 101. Look for our signature neon "Mason County PUD No 1" sign on top of our building on the west side of the highway.

Phone & Fax

Office: 1-360-877-5249
Toll Free: 1-800-544-4223 (Toll Free within the US)
Fax Admin and Office: 1-360-877-9274
Fax Operations Dept: 1-360-877-5339

Customer service representatives are available during normal business hours to help you with your needs:
Monday - Friday from 8:00 am - 5:00 pm.

We have a 24-hour answering service that will take your after-hours calls for power outages and water problems.

Radio Help

The PUD is a member of the Radio Help Program.
All of our vehicles are equipped with radios and marked with a "Radio Help" sticker.

In case of an emergency, the public may ask our vehicle drivers to radio for the appropriate help. This service provides an instant radio link to summon the appropriate emergency response agencies for an accident, fire or life-threatening situation.

This service is for emergencies only. We can't fix the emergency situation for you, but we can assist in getting help quickly.

Email

Email your request, questions or comments to one of the following areas below. Please include your phone number in case we need to call you to discuss your issue.

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Subjects Alphabetically

Contact Info & Links

Application for Employment
debbiek@hctc.com

Automatic Credit/Debit Payment
The PUD will automatically credit/debit your VISA orMasterCard each month for the amount
of your current bill.

Click here for the Auto Credit Pay form.

Billing
customerservice@masonpud1.org

• Address Change Request
  (For temporary changes give the 'to' and 'from' dates).
• High Bill Concerns
• Letter of Credit Request
• Copy of Current Bill or History
• Meter Check Read Request

Board Meeting Attendee Request To be placed on the Agenda
debbiek@hctc.com

Budget Payment Request
billingdept@masonpud1.org

Canal Comfort Fund
billingdept@masonpud1.org

• To donate money for helping pay power bills of customers who qualify for low-income assistance.

Damage Claims
tracyc@hctc.com

Electric
vickyh@hctc.com

• Deteriorated pole or facilities
• Low power lines
• Damaged meter or meter base
• Low voltage

General Questions/Comments
general@masonpud1.org

Hazardous Conditions
If the condition is an emergency or outage, please call the office immediately at 1-360-877-5249 or toll-free 1-800-544-4223

Jefferson County Residents
Community Action - 1-360-385-2571
DSHS - 1-360-379-4300
Life Support Notification - customerservice@masonpud1.org
Low Income Payment Assistance - billingdept@masonpud1.org

Mason County Residents
Community Action - 1-360-426-9726
DSHS - 1-360-432-2050
SPIPA (Native American Assistance) - 1-360-426-3990

Outages and/or Partial Power
1-360-877-5249 or toll-free 1-800-544-4223

Payment Arrangement Request
billingdept@masonpud1.org

Security Lights
To request to install or remove a light or to request repair of light.
customerservice@masonpud1.org

Tree Trimming Request
tracyc@hctc.com

Utility Locate Center
1-800-424-5555

Water
roym@hctc.com

• Water Leaks
• Low Water Pressure
• Water Quality (color, taste, etc.)

Damaged Meter
roym@hctc.com

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Existing Service Request

Moving into the District

Owners customerservice@masonpud1
Renters, please come to the office

Disconnect Service
customerservice@masonpud1.org

Transfer of Service
Landlord/Tenant agreement to keep power on between renters

Click here for Rental Agreement Form, then mail or bring form to the PUD office.

Landlord/Tenant agreement questions
billingdept@masonpud1.org

Owner to owner transfer
customerservice@masonpud1.org

Owner to renter transfer Renters
P please come to the office

Renter to renter transfer
Please come to the office

New Construction/Upgrade Service Request

Electric Service Request

• To request costs to install or change electric service
• To request a meeting with electrical operations department
• To request a State Electrical Inspection application
  vickyh@hctc.com

State Electric Inspection Request
1-360-902-5242 (L&I Recording)
1-360-902-6350 (L&I Options)

Water Service Request

• To request cost to install or change water service
• To request a meeting with water operations department
  

New Water Hook-Up Availability
To request availability of water service
roym@hctc.com

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